Terms & Conditions

Medical Emergencies

Bridie Stewart Psychology provides psychological support services. These services do not include any emergency services. If you are experiencing an emergency, please call 000 or seek alternative and appropriate medical services. Lifeline (phone 13 11 14) provides 24-hour mental health crisis support.

Part A: For When You Book Sessions

1. Making a Booking

(a) By requesting a booking for our Services, you acknowledge that you have the legal capacity and are of sufficient age to enter into a binding contract with us;

(b) Making a booking constitutes your intention and offer to enter into Part A of these terms (including Part C, which you agreed to by using this Website), where we will provide you with the Services you have booked in exchange for your payment of the total amount listed upon making the Booking.

2. Our Responsibilities

2.1 We agree to:

(a) provide to you with the Services set out in the Booking or as agreed in between the parties from time to time;

(b) provide the Services in accordance with the charter for clients of APS psychologists (available here);

(c) collaborate to determine Services that are reasonably necessary and agree to comply with these terms at all times;

(d) to the extent possible, provide the Services in a way that meet your needs;

(e) communicate openly and honestly in a timely manner;

(f) treat you with courtesy and respect;

(g) consult with you on decisions about how Services are provided;

(h) listen to your feedback and resolve problems quickly;

(i) maintain our registration with the Psychology Board of Australia and practice in accordance with the Board’s Registration Standards and codes, guidelines and policies;

(j) endeavour to give you a minimum of 24-hours notice if we have to change a scheduled service - note that for unexpected changes (such as a personal emergency or unplanned leave) this may not always be possible;

(k) protect your privacy and confidential information and treat any of your personal information in accordance with our Privacy Policy

(l) provide Services in a manner consistent with all relevant laws and professional regulations, including the Australian Consumer Law; and

(m) keep accurate records on the Services provided to you.

3. Your Responsibilities

(a) You are responsible for making all Bookings in connection with the Services. You are advised to schedule appointments in advance to secure your preferred date and time.

(b) If you arrive late for your scheduled Booking, your appointment time may be reduced, or you may be asked to reschedule to ensure timely service to our other clients and a Cancellation Fee may apply. If you are running late, please contact us as soon as possible.

(c) You agree to:

(i) ensure that you have a valid referral for each appointment (where applicable);

(ii) provide us with updated, accurate and complete information about your health;

(iii) immediately notify us if you believe that any of the Services are inappropriate or ineffective;

(iv) treat us with courtesy and respect; and

(v) raise any questions and share any feedback and/or complaints about the Services being provided at the earliest opportunity so that any issues may be noted and resolved without delay.

(d) If you have a Mental Health Care Plan issued by a doctor which entitles to you Medicare Rebates for a certain number of sessions (currently 10), you agree that following the sixth session on your Mental Health Care Place, you will need to seek from your doctor and provide us with an updated referral to receive a Medicare Rebate for further sessions.

4. Disclaimers

(a) (Results not guaranteed) We cannot guarantee any outcome as part of your use of the Services. We cannot guarantee that our Services will be suitable for you. You acknowledge and agree that each person is an individual and results may vary.

(b) (Reliance on information) You acknowledge and agree that the Services are reliant on the information and/or documentation you provide to us about your health. Where you choose to provide us with personal information, including health information, you agree that that information is up to date, accurate and complete information.

(c) (Risk) You acknowledge and agree that there are inherent risks with engaging in therapy activities, and, to the maximum extent permitted by law, you assume all risk of injuries associated to your participation in the Services. If at any point you wish to stop participating in the Services, please notify us immediately.

(d) (Suitability) If we conclude that our Services are not suitable for you, we reserve the right to refer you to another health practitioner.

5. Online Services

(a) If you participate in Services that are delivered online (Online Services), you acknowledge and agree that the Online Services will occur via third party online video conferencing applications (Online Delivery Platforms), which we will notify you of at the time of Booking for Online Services.

(b) You agree to the Online Delivery Platforms’ terms and conditions, and their policies apply to our provision of the appointments to you. At the time of these terms, the Online Delivery Platform is Halaxy, and their Terms of Service are available on their website.

6. Assessments

(a) This clause applies if we conduct any assessments, testing or reports as part of the Services (Assessments).

(b) Where we use a third party service provider to conduct or assist with an Assessment (such as Novopsych or Halaxy), you agree to be bound by the relevant Third Party Terms (as defined in clause 12). You can review the Privacy Policies for our current providers using the following links:

(i) Novopsych - https://novopsych.com.au/security/

(ii) Halaxy - https://www.halaxy.com/article/privacy

(c) Where an Assessment is conducted manually, a copy of that Assessment will be stored on Halaxy (or other similar service provider used by us from time to time) unless you notify us otherwise. If you wish for us to store a copy of your Assessment offline, you acknowledge and agree that there is no back-up of the Assessment and it may be lost or destroyed for reasons outside of our control (e.g. fire or other damage).

7. Payment

(a) All prices are:

(i) per unit (except where indicated);

(ii) in Australian Dollars; and

(iii) subject to change prior to you completing a Booking without notice.

(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Services within seven days of the appointment occurring.

(c) (Suspension of Services) We reserve the right to suspend all or part of the Services indefinitely where you fail to pay the Fees in accordance with clause 7.

(d) (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by Bridie Stewart Psychology, you must pay the GST subject to Bridie Stewart Psychology providing a tax invoice.

(e) (Card surcharges) Bridie Stewart Psychology reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

(f) (Online payment partner) We may use third-party payment providers such as Stripe (Payment Providers) to collect payments for Services. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider accessible [here] and, to the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(g) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your Services were purchased, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of booking Services at the correct price or cancelling your booking. If you choose to cancel your Booking and payment has already been debited, the full amount will be credited back to your original method of payment.

(h) (Medicare rebates) If you are eligible for a rebate of some of the Fees from Medicare we will provide a receipt once the relevant Services have been paid in full. You acknowledge and agree that you are responsible for claiming any such Medicare Rebate from Medicare. You cannot claim a Medicare Rebate for any Bookings which are No-Show Appointments.

(i) (Health Insurance) You acknowledge and agree that we will not process any health insurance rebate that you may be eligible for on your behalf. You are responsible for claiming any such rebate directly from your health insurance provider.

(j) (Compliance) We accept no liability or responsibility for compliance issues relating to your failure to meet Medicare’s or your insurer’s requirements to be entitled to a Medicare Rebate or Health Insurance Rebate, as applicable.

8. Changes to Your Bookings

8.1 Cancellation by Us

While we endeavour to honour all Bookings made in advance, we reserve the right to cancel your Booking for any reason and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

8.2 Cancellation by You

(a) If you need to cancel or reschedule a Booking, please contact us directly.

(b) Where you cancel your Booking:

(i) with at least 24 hours’ notice, you will not be charged any Fees for cancelling or rescheduling that Booking; and

(ii) with less than 24 hours’ notice (or otherwise do not present for your Booking at the agreed place or time), we may charge you 100% of the Fees for that Booking (Cancellation Fee).

(c) You acknowledge and agree that the Cancellation Fee is reasonable and necessary to compensate us for the loss of business opportunity directly arising from your late cancellation or rescheduling.

9. Ending this Agreement

(a) Unless the parties agree in writing, either party may end this agreement by providing at least 2 weeks’ written notice (Notice Period) to the other party. This agreement will end 2 weeks after the notice is sent (End Date) or on an End Date the parties agree to in writing after which point no further Services will be provided.

(b) Upon termination, at your request and as directed by applicable laws and regulations, we will provide you with copies of your relevant documents and health records. It is your responsibility to provide your own health records to any subsequent healthcare provider.

(c) Any clause that by its nature would reasonably be expected to be performed after the cancellation or expiry of these terms will survive and be enforceable after such cancellation or expiry. Without limiting this clause, the provisions of Part B and Part C of these terms will continue to apply when you browsing the Website.

10. Intellectual Property

(a) We retain all intellectual property rights in the any materials used or provided to you during the Services (or those rights are owned by a third party and used under licence). You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Services or use those materials for any other purpose.

(b) In this clause 11, “intellectual property rights” means all copyright, trade mark, design, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

11. Third Party Terms Suppliers

(a) If we need to acquire goods or services supplied by a third party, you may be subject to the terms and conditions of that third party (Third Party Terms).

(b) Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms (for example, a link on our Website), you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we use to provide you with the Services or any services related to providing the Services and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

(c) You have the right to reject any Third Party Terms. If you reject the Third Party Terms, we cannot provide the Services to you, and you can cancel your Booking in accordance with clause 9.

Part B: For When You Browse This Website

12. Access and Use of the Website

You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.

13. Your Obligations

You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Bridie Stewart Psychology;

(b) use the Website for any purpose other than the purposes of browsing, selecting or booking Services;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact the reputation of Bridie Stewart Psychology, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i) gaining unauthorised access to Website accounts or data;

(ii) scanning, probing or testing the Website for security vulnerabilities;

(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv) instigate or participate in a denial-of-service attack against the Website.

14. Information on the Website

(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that from time to time, you may encounter the following issues:

(i) the Website may have errors or defects (or both, as the case may be);

(ii) the Website may not be accessible at times;

(iii) messages sent through the Website may not be delivered promptly, or delivered at all;

(iv) information you receive or supply through the Website may not be secure or confidential; and

(v) any information provided through the Website may not be accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including services descriptions, prices and other Website Content (as defined below).

15. Intellectual Property

(a) Bridie Stewart Psychology retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content), or the Website Content is used under licence, and we reserve all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Bridie Stewart Psychology or as permitted by law.

(c) In this clause 16, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

16. Links to Other Websites

(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

17. Security

To the maximum extent permitted by law, Bridie Stewart Psychology does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

18. Reporting Misuse

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Part C: Liability and Other Legal Terms

19. Liability

19.1 Warranties

(a) Under the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL), you may be entitled to certain remedies (like a refund or resupply of the Services) if there is failure with the goods or services provided. Nothing in these terms is intended to limit the operation of the ACL.

(b) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this agreement are excluded.

19.2 Liability

(a) To the maximum extent permitted by law and subject to clause 20.2(b), the total liability of each party in respect of loss or damage sustained by the other party in connection with these terms is limited to the total Fees paid by you to Bridie Stewart Psychology in the 6 months preceding the date of the event giving rise to the relevant liability.

(b) Clause 20.2(a) does not apply to your liability in respect of loss or damage sustained by us arising from your breach of clauses 1, 4, 5, 10, 14, and 16.

19.3 Consequential Loss

To the maximum extent permitted by law, neither party will be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue in connection with this agreement or any Services or services provided by us, except:

(a) in relation to your liability for loss or damage arising from your breach of clauses 1, 4, 5, 10, 14, and 16;

(b) in relation to a party’s liability for fraud, personal injury, death or loss or damage to tangible property; or

(c) to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

20. General

20.1 Governing Law and Jurisdiction

This agreement is governed by the law applying in Queensland. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

20.2 Waiver

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

20.3 Severance

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

20.4 Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

20.5 Assignment

A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

20.6 Costs

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.

20.7 Entire Agreement

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

20.8 Interpretation

(a) (singular and plural) words in the singular includes the plural (and vice versa);

(b) (currency) a reference to $, or “dollar”, is to Australian currency;

(c) (gender) words indicating a gender includes the corresponding words of any other gender;

(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(g) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(h) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and

(k) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.

21. Notices

(a) Any notices required to be sent under this agreement must be sent via email using the party’s email addresses set out in this agreement, and the email’s subject heading must refer to the name and date of this agreement.

(b) If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.

(c) The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.

Terms & Conditions last updated 12 March 2025.